General Guidance for Stakeholder Engagement

The IGTs provide a “set of tools designed to help companies, their employees, and contractors implement the Voluntary Principles on Security and Human Rights.” The tools are organized in four thematic modules – Stakeholder Engagement, Risk Assessment, Public Security Providers, and Private Security Providers – which can be used either independently to address specific challenges or together to support overall implementation of the VPs in the field. See Module 1 on ‘Stakeholder Engagement'.

This toolkit aims to provide guidance on how to develop a comprehensive VPs implementation program that companies can tailor to their specific location and needs. See section 5 on ‘Stakeholder Engagement’.

This guidance is not focused on ‘how to’ execute stakeholder engagement activities and instead provides a due diligence framework to identify and address risks with regard to stakeholder engagement activities. Beyond a due diligence framework, the guidance includes recommendations for upper management and on-the-ground personnel as well as thematic guidance on engagement with indigenous peoples, women, workers and artisanal and small-scale miners.

The Stakeholder Research Toolkit provides step-by-step guidelines for companies seeking to understand and measure their reputation among stakeholder groups (particularly local communities). The Toolkit helps users develop a survey instrument, use data for impact, and aggregate and compare data. The rationale is to anticipate “issues of concern before they escalate, and identify strategic opportunities for engagement as they emerge”. Survey templates are included. 

This report is a summary of the May 2013 Shift/CSRI Business Learning Program workshop aimed at establishing guidance for companies on what it means in practice to bring a human rights lens to stakeholder engagement. The report is divided into seven sections covering the design and implementation of stakeholder engagement approaches and provides guidance on: 1) Engaging the Right Stakeholders, 2) Engaging the Right Issues, 3) Engaging in the Right Way, 4) Engaging at the Right Time, 5) Engaging at the Policy Level, 6) Internal Engagement, and 7) Engaging Neutrals.

This Draft Good Practice Handbook is aimed to support extractive companies in the early stages of project development and stakeholder engagement. While the Handbook is specifically targeted at junior companies with limited resources and experience, the good practices and tools identified are likely to be useful to senior companies as well. The Handbook provides an overview of the different stages of early strategic stakeholder engagement and highlights key differences between company and community perspectives and expectations. In order to bridge these differences and assist a productive stakeholder engagement, the Handbook outlines key principles and performance standards and provides good practice approaches and tools focused on the early project planning stages.

This document offers step-by-step guidance on how to implement the UN Guiding Principles on Business and Human Rights in the operations of the oil and gas sector. Each section summarizes what the UN Guiding Principles entail and offers a range of examples of how to translate them into practice. For advice on Stakeholder engagement see section II.(E), IV.(C) and V.(B).

This manual is aimed to help private companies successfully plan and conduct stakeholder dialogues with government representatives. Guidance is provided on how to prepare, conduct and monitor different forms of stakeholder dialogues. To this end, the manual includes good practices, diagrams, key questions and checklists for all phases of the dialogue.  

This handbook provides a comprehensive overview of good practices in stakeholder engagement with communities, host governments and non-governmental organizations. The first part of the handbook lists established and proven practices and tools which facilitate successful stakeholder engagement. The second part illustrates how these practices and tools can be employed at the different stages of the project cycle, from project concept, through construction and operations, to decommissioning and divestment.

This publication “consists of guidance on doing business in societies at risk of conflict for field managers working across a range of business activities, as well as headquarters staff in political risk, security, external relations and social performance departments." See section 4 (Flashpoint 1) on Stakeholder engagement.

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